Counselors Associates Ltd: Illinois: 
Meet Our Team of Professionals
Counselors Associates Ltd. is an organization consisting of an exemplary group of licensed, experienced counseling professionals offering mental health services to children, adolescents and adults in individual, couple, family and group settings. Our goal is to assist people who are experiencing emotional or behavioral concerns and are interested in self-exploration and personal growth.
We are dedicated to serving you in both a professional and caring environment.
Founder & CEO - Kristin Kneedler (She/her/hers), MS, LCPC, NCC
Kristin specializes in the treatment of Healthcare Professionals, First Responders, as well as Trauma and PTSD.
COO and CIO - Mark Voegele Jr. (He/him)
Mark has more than 20 years of technology leadership experience and a proven track record of building and leading operations teams and operations software teams to deliver on organization goal achievement.
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Office Staff
Cristina Lanahan (She/her), Senior Office Manager - Troy North
With 20 years of customer service experience, Cristina is the initial point-of-contact for Counselors Associates Ltd. and facilitates appointment scheduling. She works collaboratively with each therapist to understand their strengths, which allows her to meet clients’ unique needs and pair them with the best therapist.
Melissa Tinsman (She/her), Marketing Coordinator - Troy North
After 4+ years of being the initial client contact for the Shiloh & Maryville offices, Melissa is now the Marketing Coordinator for Counselors Associates Ltd. She continues to help others by using her 20+ years of combined sales and customer service experience to promote mental health awareness and connect with the community.
Sara Van Fossen (She/her), Licensure and Billing Manager - Troy North
She brings over 11 years of valuable customer service experience to Counselors Associates Ltd. She manages licensure, billing, and collections with adept organizational skills. She also fields questions regarding billing, insurance, payments, and claims.
Kristina Kutz (She/her), Office Manager- Shiloh
Kristina is the initial point-of-contact for the Shiloh office. She facilitates appointment scheduling and works collaboratively with the front office team and therapists to provide the best possible customer service to our clients.
GiGi Antonas (She/her), Office Manager - Creve Coeur
With over 17 years of customer service experience, GiGi is the initial point-of-contact for the Creve Coeur office. She facilitates appointment scheduling and works collaboratively with the front office team and therapists to provide the best possible customer service to our clients.
Allyson Reckert (She/her), Office Manager - Troy South
Allyson is the initial point of contact for the Troy South office. She facilitates appointment scheduling and works collaboratively with the front office team and therapists to provide the best possible customer service to our patients.
Rachel Reed (She/her), Office Manager - Maryville
Rachel is the initial point of the contact for the Maryville office. She works collaboratively with the front office team, billing team, and clinical team ensuring there is a welcoming atmosphere. Rachel is committed to helping individuals on their journey to personal growth and well-being.
Chessa Ephron, Office Manager - Troy North
Chessa is the initial point of the contact for the Troy North office. She facilitates appointment scheduling and works collaboratively with the front office staff, billing department, and clinical team to ensure everything runs smoothly.
Stacey Johnson (She/her), Billing and Collections Coordinator Level I - Troy North
Stacey brings over 20 years of customer service experience to Counselors Associates Ltd. She verifies insurance and payment info, handles customer inquiries, and insurance claims.
Mary Buchanan (She/her), Licensure and Billing Coordinator - Troy North
Mary brings 20+ years of customer service experience to Counselors Associates Ltd. She facilitates insurance claims, client inquiries, and assists with licensure.
Katelyn Voegele (She/her), Billing and Collections Assistant - Troy North
Katelyn assists with tracking expirations and renewals of licensure. Additionally, she brings newly learned techniques to organize the company documents and records. She also assists with Billing tasks and management.